The Edwards Insurance Agency is a case study in what happens when a business provides consumers with the best in customer service.
Since it opened almost six years ago, the firm has experienced outstanding growth—a direct result of its dedication to going the extra mile for customers. As a result, in November 2010, the firm moved to a bigger office at 11113 S. Kedzie Ave., in Mt. Greenwood. By focusing on delivering customer service at the highest level, Katie and the Edwards Insurance Agency have not only survived today’s economic climate, they have thrived.
Her competitive advantage comes from the little things, such as picking up the phone to return a call to a customer. Many of her new customers have told her that a lack of personal service was why they left their former agent.
With recent increases in expenses like property taxes, many consumers are diligently shopping around for a better rate on homeowners insurance, and they’re calling Katie and finding out they can save money!
Katie and her staff are there to answer any questions and take care of the details. That type of service is hard to find, especially with today’s online insurance companies. Although signing up online can be easy, people soon discover that it’s better to have someone they know on the other end of the line when they’re in a jam.
Edwards Insurance Agency also saves local residents money by reviewing their current coverage to make sure they are neither underinsured or overinsured. She has saved her clients thousands of dollars, simply by doing the extra work it takes to make sure the job is done right for each customer. That includes letting her customers know that they can save hundreds by combining their home and auto insurance. She said the average savings for her customers has been $400 a year.
Katie is joined on staff by Office Manager/Agent Yvonne Biszewski and licensed insurance specialist Christopher Paula. They are dedicated to going above and beyond the expectations of each customer.
Edwards Insurance Agency offers insurance for auto, home, life, business and health. Representing top insurance companies like Erie Insurance, The Hartford, AAA Insurance, Travelers, Progressive and Met Life, Katie and her staff offer customers the best coverage and the best price.
Katie’s hard work has earned her status as one of the top agents in her district for Erie Insurance, which is understandable given the outstanding service customers get from Erie, a multi-line insurance company, offering auto, home, business and life. Katie is a fully licensed life, health, auto, and home insurance agent with more than 15 years experience. All of her insurance carriers are A+ rated or better. She grew up in Oak Lawn and attended Mother McAuley High School.
Edwards Insurance Agency was established in 2008 serving Chicago and the southwest suburbs. The owner, Katie Edwards, has been an insurance professional since 1998. She started her career as a service representative at a top 5 Insurance company. Katie serviced over 4,000 policies and moved up very quickly in her career. She has a special relationship with all her customers. Her superior level of understanding insurance needs and attention to detail are a good combination to founding long relationships with her clients.
Edwards Insurance agency is a full line Brokerage and offers choices to cater to the customers short term and long term needs. The Edwards Insurance Agency has also been a friend to the community and is a member of the Mt. Greenwood Chamber of Commerce. It has also been a supporter of the local Y-Me softball tournament to fight breast cancer.